Terms and conditions of sale

The use of the fiddlestix.net.au site is governed by the TERMS AND CONDITIONS SALE as set out below. By using this site and/or purchasing our goods, you have indicated your acceptance of these terms and conditions.

fiddlestix.net.au reserves the right to make changes to this web site and these terms and conditions at any time without prior notice.

 

Placing Your Order

 

  • All orders placed are subject to confirmation and acceptance by fiddlestix.net.au.

  • Orders should, where possible be placed on-line. We will also accept email and phone orders.

  • While we take the utmost care to ensure our displayed stock quantities are accurate, errors can occur. If you order an item and it is out of stock we will endeavour to a) order the item from our suppliers, b) source one from another retailer, c) offer you a similar replacement item or d) offer you a refund. If the item is no longer available, a full refund will be issued unless an alternative item can be offered and is accepted.

  • Cancellations made after items have been dispatched, will result in the transaction being considered as a returned item and will be subject of the conditions as set out in our refund policy. Cancellations may be communicated by email or phone.

 

Payment Methods Accepted

  • Payment is preferred to be made via credit cards (Visa/ Master card) or Paypal. Direct deposit and cheque payment can be arranged via phone (03 5672 3304).

  • Despatching of goods will occur once funds have cleared.

  • Delivery will be predominantly by Australia Post.

  • Please email sales@fiddlestix.net.au when direct depositing to our account. 

 

Dispatch

  • If you wish to despatch to a PO Box or third party addresses, please make your changes at the checkout.

  • fiddlestix.net will post items the same or next business day following confirmation of payment. However, we cannot be held liable for delay or lost shipment. 

  • If paying by direct deposit or direct funds transfer, receipt can take up to two days. Deposits made over the weekend may not clear until the following Tuesday.

Returns and Refunds

There will be no credit given on orders placed prior to a price decrease, change of mind or specials offered. Please select carefully when placing your order.

  • fiddlestix.net.au must be advised by email of incorrect, missing or damaged items received within 24 hours of you receiving the delivery.

  • If goods returned to fiddlestix.net.au are found to be not faulty, then all shipping & handling fees will be worn by the customer. With permission, this cost will be deducted from the customer’s credit card. Failing this, the items will be returned to the customer C.O.D.

  • Due to unforeseen circumstances that may affect product availability, we reserve the right to withdraw any product we advertise or change prices without notice.

  • We endeavour to be accurate with our descriptions. However, Images displayed on this web site should be regarded as illustrative only. The actual products may not be identical to the images shown.

  • We reserve the right to make changes and corrections in prices, products, and specifications without notice.



Exchanged items.

Please choose your purchases carefully as we can only exchange purchases made in error providing they are unopened and in original condition with tags and that they are returned to us within 14 days of purchase. All costs, associated with the return of the item to us, is the responsibility of the customer.  A further postage and package will be charged in association with the supply of the new product.



Faulty or incorrect items

If a product is found, on receipt, to be faulty, we will gladly replace it if returned to our store within 7 days of purchase. Please email or call our store in advance to advise of fault.

If the incorrect item has been sent to you, and you wish to return it, we will accept the return, only if unopened and in original condition. If returned, you can request the correct item to be sent, or receive a full refund of the purchase price and shipping costs.

To return an item

Please return faulty items to the address below:

fiddlestix

141 Graham St

Wonthaggi Vic 3995

 

 


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